The purpose of this statement is to explain how we use personal information we may collect about you. By registering as a user of the services provided by Cleminson Homewares and by using the Cleminson Homewares website in general, you agree to this use. 1. DATA CONTROLLER REGISTRATION When you register and use this site, you will be asked to provide certain information such as your contact details. This information will be collected and processed by Cleminson Homewares Limited. 2. DATA WE COLLECT We only collect the data necessary for its intended purpose. For example, the information you provide when placing an order. Data we collect includes: · Personal details such as name and delivery address when you register an account or place an order; · Payment information when placing an order (note: we do not store payment details. See section 8 on payment security); · Contact information and preferences when you sign up for our marketing communication; · Information about your browser, device, and website navigation patterns. Some of this data is collected directly by us, while some is collected via third-party pixels placed by our marketing partners. See our cookie policy for more information. We may also supplement the information you provide with data from public databases or social media platforms to ensure we keep your records current. 3. HOW WE USE YOUR INFORMATION We only use your personal data for its intended purpose, based on your consent, contract requirements, or legitimate interests (where they do not override your rights). For instance: · To create and manage your account; · To fulfill your order and deliver your products; · To analyze and improve our services, products, and marketing; · To prevent and detect fraud; · To contact you (if you have opted in) about products and services you might like; · To manage prize draws or competitions you enter. 4. LEGAL BASIS FOR PROCESSING Data collected for account registration is processed under our legitimate interest in managing your account. Order data is processed as necessary to perform a contract (i.e., delivering your order). Marketing data is processed based on your explicit consent. See section 5 for more detail. 5. MARKETING If you have opted in for direct marketing, we rely on your consent. We regularly review and refresh consent preferences. You can choose whether you want to be contacted via email and/or postal mail. We won’t contact you via other methods without your approval. Marketing data such as your name and address may be used to tailor communication to your location and preferences. We retain this data for five years from your last interaction. After this, you’ll be notified before we remove your personal data from our marketing system, retaining only the minimal necessary record (e.g., your email for suppression purposes). You can withdraw consent at any time using the unsubscribe link in our communications, through your account settings, or by contacting us at info@cleminsonhomewares.co.uk. 6. WHO WE SHARE YOUR INFORMATION WITH We never sell your data. We may share it with: · Cleminson Homewares staff and agents to manage your account or services; · Partners handling order fulfillment or payment services; · Data processors like CRM platforms, analytics tools, or marketing agencies. We may also share information if required by law. 7. PROFILING We use automated data processing to personalize your experience. This includes recognizing browsing patterns to offer relevant product suggestions or marketing. You may object to this type of processing. We don’t conduct profiling that results in legal or significant effects without your consent. 8. SECURITY We take data security seriously. Your data is stored securely, with limited staff access. Staff handling personal data are trained and bound by strict rules. We comply with PCI DSS standards and never store card details. Payments are securely handled by Barclaycard Merchant Services. SSL encryption is used on our site. While no system is 100% secure, we have robust breach protocols in place to minimize impact and notify relevant authorities and individuals where needed. 9. STORAGE Data is stored within the UK and EU. Where necessary, we ensure third-party data transfers comply with GDPR. We retain data only for as long as needed. Order-related data is held for up to seven years for legal and accounting reasons. Marketing data is retained for five years from last interaction. Regular audits ensure unnecessary data is deleted. 10. YOUR RIGHTS Under GDPR, you have the following rights: · Access your data and request a copy; · Correct inaccurate or incomplete data; · Request data deletion when appropriate; · Restrict processing in certain circumstances; · Object to direct marketing and profiling; · Withdraw marketing consent; · Transfer your data to another provider. We may retain minimal data in some cases, e.g., for fraud prevention or suppression purposes. To exercise your rights, contact info@cleminsonhomewares.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office: https://ico.org.uk/concerns/ 11. COOKIES Cookies are small data elements used to improve your site experience. Under GDPR, they are considered personal data. Please see our Cookie Policy for full details. 12. CONTACT For queries regarding your data or our policy, contact us by email at info@cleminsonhomewares.co.uk or by post at: Cleminson Homewares Limited 71–75 Shelton Street London WC2H 9JQ 13. CHANGES TO THIS POLICY We review this policy regularly and will post updates here. You’ll be notified of any significant changes by email. Last updated: 26 May 2025. COOKIE POLICY Cookies help store basket contents, login sessions, and browsing history. When you visit our website, a cookie may be sent to your browser. HOW WE USE COOKIES Cookies enhance your experience. Different types include: STRICTLY NECESSARY COOKIES – Needed for essential site functions like login. PERFORMANCE COOKIES – Track visitor numbers and site navigation to improve usability. FUNCTIONALITY COOKIES – Used by our marketing partners to personalize adverts and emails. TARGETING OR ADVERTISING COOKIES – Recognize returning visitors and tailor content. MANAGING YOUR COOKIES Most browsers allow cookies by default. You can change your settings to manage or block them. Note: rejecting cookies may limit website functionality and prevent saving preferences. See our Privacy Policy for more on how we use your information.
